No two organisations have exactly the same security requirements.

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Rather than offering a rigid maintenance package, Loktec can develop a bespoke Service Level Agreement (SLA) based on the systems being maintained, number and location of sites, operational risk, required response times and level of support.

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From a single commercial property to hundreds of locations nationwide, our service infrastructure is designed to provide consistent standards of support across your estate.

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Our contracts can incorporate:

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• Planned Preventative Maintenance (PPM)

• 24/7 reactive maintenance

• Emergency call-outs

• Agreed response times and SLAs

• Nationwide engineer coverage

• Fault diagnosis and repairs

• Replacement parts and components

• System health checks

• Software and hardware support

• Asset and equipment inspections

• Service documentation and reporting

• Technical telephone support

• System upgrades and lifecycle planning

• Multi-site contract management

Security problems do not always happen during normal working hours.

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Loktec operates a dedicated 24-hour Service Help Desk, 365 days a year, providing customers with a central point of contact when assistance is required.

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Service requests are managed from initial notification through to engineer attendance, repair and completion. Our team coordinates the appropriate technical response while keeping customers informed throughout the process.

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For organisations operating nationally, this provides the advantage of dealing with one security service provider, one help desk and one consistent service standard across multiple locations.

Preventative maintenance can significantly reduce unexpected failures and help extend the operational life of security equipment.

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Our engineers carry out scheduled inspections and servicing in accordance with the agreed maintenance programme, checking system operation and identifying potential problems before they develop into disruptive or costly failures.

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Depending upon the equipment being maintained, visits can include operational testing, mechanical inspection, electrical checks, communications testing, software checks, adjustment, cleaning and identification of worn or damaged components.

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Following attendance, appropriate service documentation can be provided to create a clear maintenance history for your security assets.

When a security system fails, restoring protection quickly can be critical.

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Loktec provides reactive maintenance and emergency engineer attendance for contracted customers, with response arrangements tailored to the operational importance of individual sites and systems.

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Our experienced engineers attend with the objective of diagnosing the problem and restoring normal operation as quickly as practically possible.

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Where an immediate permanent repair cannot be completed, we will assess the available options and, where possible, establish an appropriate temporary solution while replacement equipment or further works are arranged.

One of the key advantages of working with Loktec is the breadth of expertise available from a single security provider.

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Our service and maintenance capabilities cover a wide range of physical and electronic security technologies, including:

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Access Control
Professional support for electronic and smart access control systems, including Salto solutions, locks, readers, controllers, gateways and associated hardware.

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Safes & Vaults
Servicing, fault diagnosis and repair of safes, vaults, combination locks, electronic safe locks and associated security equipment.

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ATM Protection
Specialist maintenance and technical support for ATM physical security and protection systems.

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Locksmith Services
Commercial lock repairs, replacement locks, master key systems, door hardware and emergency locksmith services.

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Security Doors & Physical Security
Inspection, maintenance and repair of specialist security doors, locking systems and physical security products.

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Key Management & Specialist Security Systems
Support for electronic key management and other specialist security technologies deployed across customer estates.

Your security equipment does not necessarily need to have been installed by Loktec for us to maintain it.

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Where customers are looking to change service providers or consolidate several existing maintenance arrangements, Loktec can undertake an initial site and system assessment.

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We can review existing equipment, identify its condition, establish service requirements and develop an appropriate maintenance proposal.

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This can be particularly valuable for organisations that have accumulated different security systems, manufacturers and maintenance providers across multiple locations.

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Our independence allows us to take a broader view of the customer's estate and provide practical recommendations based on operational requirements rather than being restricted to a single manufacturer.

Effective maintenance is not simply about responding when something goes wrong.

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Through regular servicing and ongoing interaction with our customers, Loktec can help identify ageing equipment, recurring faults and systems approaching the end of their practical service life.

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This allows customers to plan upgrades and replacements rather than continually reacting to unexpected failures.

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Where appropriate, our team can recommend modernisation, system expansion or replacement technologies designed to improve reliability, security and long-term value.